Privacy Policy

At PowerUpBrain, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights under the Indian Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

We may collect the following information when you interact with PowerUpBrain:

• Personal details — name, phone number, email address, age, and city provided through enquiry forms, registration, or counselling sessions.
• Child information — when a parent or guardian enrols a minor in our programs, we may collect the child's name, age and educational background, with the parent's consent.
• Assessment data — responses, fingerprints (for DMIT), test scores and behavioural observations collected during our programs.
• Communication records — emails, WhatsApp messages, call notes and feedback shared with us.
• Website usage — basic technical data such as browser type, device, IP address and pages visited, collected through standard analytics.

2. How We Use Your Information

We use the information you provide solely for the following purposes:

• To deliver our programs, assessments, counselling and workshops.
• To respond to enquiries and provide guidance.
• To create personalized reports and recommendations for participants.
• To send programme-related updates, schedules and educational content.
• To improve our services through anonymized feedback and analytics.
• To comply with applicable legal and regulatory requirements.

3. Consent

By providing your details on our website, enquiry forms, or during sessions, you consent to the collection and use of your information as described in this policy. For minors, consent must be provided by a parent or legal guardian.

4. Information Sharing

We do not sell, rent or trade your personal information. We may share limited information only with:

• Our trained coaches and counsellors directly involved in your sessions.
• Trusted service providers (e.g. email tools, payment processors) bound by confidentiality agreements.
• Government or legal authorities, if required by law.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Assessment reports and counselling records may be retained for up to 5 years for follow-up support, unless you request earlier deletion.

7. Your Rights

Under the DPDP Act, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent at any time by contacting us.
• Nominate someone to exercise these rights on your behalf in case of incapacity.
• File a grievance with our designated contact (below).

8. Cookies & Analytics

Our website may use basic cookies and analytics tools to understand visitor behaviour and improve user experience. You can disable cookies through your browser settings without affecting your ability to use the website.

9. Children's Privacy

Our services are designed for the benefit of children and families, but we collect children's data only with explicit parental consent. We never knowingly collect personal information directly from a minor without parent/guardian involvement.

10. Third-Party Links

Our website may link to external sites (e.g. YouTube, Facebook, Instagram). We are not responsible for the privacy practices of those third-party platforms. Please review their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via the website. Continued use of our services after updates implies acceptance of the revised policy.

12. Grievance & Contact

For any privacy-related questions, data requests or grievances, please contact:

"Your trust is the foundation of everything we do."